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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the Museum in place of a ticket, although we suggest printing out the email or saving it on a smart phone as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please speak to us at the Museum.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number or show the e-mail on your smartphone when you arrive at the Museum.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID, or show the e-mail on your smartphone when you arrive at the Museum.

Is there wheelchair access?

Yes.

Can I purchase a ticket at the Museum or on the day.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book at the admissions desk for another date.

How can I get in contact with you?

Please e-mail admin@re-museum.co.uk

Trouble with your purchase? Contact Royal Engineers Museum

admin@re-museum.co.uk 01634 822839

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Royal Engineers Museum