You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the Museum in place of a ticket, although we suggest printing out the email or saving it on a smart phone as this will contain a barcode which will grant you quicker access.

No, we regret we are unable to issue refunds online.  Please speak to us at the Museum.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number or show the e-mail on your smartphone when you arrive at the Museum.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID, or show the e-mail on your smartphone when you arrive at the Museum.

Yes.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book at the admissions desk for another date.

Please e-mail admin@re-museum.co.uk